Return and Refund Policy
Thank you for choosing Lots Of Projects to assist with your next project. We strive to provide the best products and services, and we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully for both virtual products and physical items.
Physical Products
Returns
- Eligibility: You may return physical products within 30 days of receipt for a full refund or exchange, provided the item is unused, in its original packaging, and in the same condition it was shipped.
- Non-Returnable Items: Personalized products or items marked as final sale, cannot be returned.
Process
- Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
- Return Shipping: You will be responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Once we receive the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Virtual Products and Digital Downloads
Refunds
- Eligibility: Due to the nature of digital products, we do not offer refunds on virtual or digitally downloaded products
Process
- Contact Us: To request a cancellation, please reach out to our customer service team at [email protected] with your order number.
Additional Information
- Defective Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide a replacement or full refund, including shipping costs.
- Customer Support: If you have any questions about our return and refund policy, please reach out to our customer service team at [email protected]
Thank you for your understanding, and we appreciate your business!
